Case studies
Real-world examples of how Candidate Experience, assessment and transformation expertise has been applied to complex challenges.
The stories below are organised around the problem solved or outcome delivered, rather than the organisation alone. Each one brings together different aspects of Candidate Experience, assessment, technology, operations and transformation.
Royal College of General Practitioners
Designing and operationalising a new national clinical assessment across preparation, reasonable adjustments, technology, workforce, suppliers and assessment-day delivery.
Royal College of Psychiatrists
Moving complex knowledge and clinical examinations online during COVID-19 while protecting continuity, candidate access and confidence in the assessment.
Pearson VUE
Helping professional assessments move from paper-based delivery to computer-based testing through a national test-centre network and a new commercial delivery model.
Pearson
Using customer journeys, web rationalisation, CRM, ecommerce, identity, analytics and personalisation to create more coherent digital experiences across a complex global organisation.
Assessment innovation
Exploring practical uses of AI in case and item development, candidate practice and feedback — while keeping the assessment problem, quality and Candidate Experience at the centre.
Across the work
The detail changes from project to project, but the principles remain consistent: start with the real problem, use evidence rather than assumptions, understand how the whole system fits together and turn insight into practical change.
That might mean improving one part of the candidate journey, rethinking an assessment model or leading a larger transformation from decision through to delivery.
Facing a similar Candidate Experience or assessment challenge?