Case studies
Candidate Experience in practice
Real-world examples of how Candidate Experience, assessment and transformation expertise has been applied to complex challenges.
The stories below are organised around the problem solved or outcome delivered, rather than the organisation alone. Each one brings together different aspects of Candidate Experience, assessment, technology, operations and transformation.
Royal College of General Practitioners
Transforming a national clinical assessment at scale
Designing, implementing and continuously improving the SCA — scaling delivery from 72 to 250 candidates a day while creating a reliable Candidate Experience across thousands of GP practices.
Royal College of Psychiatrists
Transforming a high-stakes clinical assessment
Taking the CASC from face-to-face delivery to a new digital model at pace, then evolving the operating model, external delivery capability and Candidate Experience as the assessment matured.
AI & Assessment Innovation
Using AI to transform assessment practice and feedback
Exploring how realistic AI-powered consultations and personalised feedback can give candidates more opportunities to practise, reflect and improve before a high-stakes clinical assessment.
Assessment Strategy
Rethinking an assessment from the ground up
A structured review of an established assessment — connecting assessment design, Candidate Experience, workforce, operations, technology and cost to define the options and a practical route forward.
LNAT
Moving an established admissions test from paper to digital
Transforming LNAT from paper-based testing to computer-based delivery while preserving the integrity of the assessment and building the capability needed to operate the new model.
Royal College of Psychiatrists
Creating a scalable digital model for international exams
Transforming paper-based written examinations into digital delivery — responding to the immediate challenge of COVID while building a more scalable model and the internal capability to support it.
Across the work
Different projects. A consistent way of thinking.
The detail changes from project to project, but the principles remain consistent: start with the real problem, use evidence rather than assumptions, understand how the whole system fits together and turn insight into practical change.
That might mean improving one part of the candidate journey, rethinking an assessment model or leading a larger transformation from decision through to delivery.
Facing a similar Candidate Experience or assessment challenge?